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  • Chapters
    • Introduction
    • The Stages of a Project
    • Chapter 1. Sponsorship and Leadership
    • Chapter 2. Defining the Objectives and Benefits
    • Chapter 3. Planning the Project
    • Chapter 4. Ensuring the Project is a Manageable Size
    • Chapter 5. Defining the Budget
    • Chapter 6. Managing the Risks
    • Chapter 7. Getting the Right Project Manager
    • Chapter 8. Getting Customer Representation
    • Chapter 9. Defining Roles & Responsibilities
    • Chapter 10. Getting the Right Resources
    • Chapter 11. Monitoring and Reporting Progress
    • Chapter 12. Communicating Progress
    • Chapter 13. Consultation and Leadership
    • Chapter 14. Getting Realistic User Requirements
    • Chapter 15. Defining Your Approach
    • Chapter 16. Conducting Structured Testing
    • Chapter 17. Creating an Implementation Plan
    • Chapter 18. Conducting a Post Implementation Review
    • Chapter 19. Realising the Benefits
    • Chapter 20. Learning the Lessons
    • Chapter 21. Celebrating Success
    • Checklist
  • About Us
  • FAQ
  • 21 Ways to Excel at Project Management

Conducting a Post Implementation Review

Question 18: Have you conducted a post-implementation review?

Good Practice: It is best practice to go back and review the progress made in delivering the project deliverables and overall business benefits. Time the post-implementation review to allow you to make final improvements to get the best benefits from the project.

Organisations are beginning to recognise the growing importance of knowledge management as a key to competitive advantage. We must therefore become better at capturing our learning and making this information available to the rest of the organisation. This task will increasingly become the duty of every manager.

The words measure success split by a yellow steel tape measure

As the project manager, you are in a position to help your customer gain the benefits detailed in the business case. It can be a different phase once you have closed the project or run as a part of the overall project. It may not follow on directly from the project end and start after a short time, but before the post-implementation review, which typically takes place three to six months after the project has been completed.

Opinion seems divided as-to-whether active benefits realisation is the project manager's domain. Still, one thing is sure; many projects declared successful never deliver the planned benefit or result.

Hold a formal debrief session at the end of your projects, including a post-implementation lesson-learned review with your team.

Common Mistakes

  • Forgetting what has been done and discarding any valuable experience gained on a challenging project.
  • Being so relieved to finish that we moved on without reviewing the project's result.
  • Disbanding the project team too fast before capturing the learnings.
Conducting a Post Implementation Review

Question 18: Have you conducted a post implementation review?

19
Realising the Benefits

Question 19: Will the deliverables and benefits of your project survive?

20
Learning the Lessons

Question 20: Have you looked at the lessons learned from your project?

21
Celebrating Success

Question 21: Have you celebrated the success of your project?

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